Returns

Returns

Return Shipping Fees

We provide a flat-rate pre-paid

You are welcome to return your shoes within 30 days from your invoice date for a full refund as long as the item is in new, unworn condition. Items must be packaged in the original packaging.

We do not accept returns for replacement insoles. However, our insoles are genuine manufacturer insoles and are guaranteed to fit.

Returns In Canada

You can expect a refund 3-5 business days after your returns are received by our warehouse. Please contact us if you have not received a refund 1.5 week after sending back your returns.

Returns From the USA

 Return Shipping Fees

We provide a pre-paid shipping labels for all purchases and exchanges upon request. If you are making a return for any reason other than exchange or defective product. Josef Seibel Canada will provide a $10 flat-rate label to return your items. This $10 label fee will be deducted from your return refund

You can expect a refund 2-3 weeks after your returns are received by our warehouse. Please contact us if you have not received a refund 2-3 weeks after sending back your returns.

Taxes/Duty

Canada

Orders delivered within British Columbia are charged 5% GST and 7% PST. All other provinces or territories are charged GST or HST. The final amount will be displayed in the checkout before payment.

USA

We do not collect taxes on orders delivered to the US.

Exchanges

If you would like another size or colour within 30 days of the invoice date, simply return the original shoe as described in our Return Instructions for Canada and USA and then place a new order. This allows us to send out the replacement immediately as your returns are shipped back to our return centre. It also prevents the shoe you want from disappearing from our stock while your returns are being delivered back to us. A full refund will be issued once we receive your returns and they pass inspection.